Account Closure & Data Deletion
You can ask Nchemty Credit Union Cooperative ("Nchemty") to close your account, or to delete your online profile and app access, at any time, using the form below. You do not need the app to do it.
What happens
- We confirm we have received your request by e-mail, with a reference.
- To protect you, we check that the request really comes from you (we may call you or ask you to confirm from your registered phone or e-mail).
- If you hold accounts: the balance must be settled first. Withdraw or transfer it, repay or settle any loan, and stop any standing orders. We tell you what remains, if anything. We then close the accounts, close your client area, e-banking and app access, and confirm in writing.
- If you only applied or registered online (no account opened): we delete your profile, your application and your documents, except anything the law requires us to keep.
- We aim to complete your request within 30 days of confirming it, and we tell you if we need longer.
What is deleted and what is kept
| Data | After closure |
|---|---|
| Client area and app access, e-banking login, saved devices | Deleted or disabled at once |
| Marketing preferences, website visit records | Deleted |
| Chats, support tickets and complaints | Kept [5] years after they are closed, then deleted |
| Applications never submitted, face data of applications not approved | Deleted |
| Account-opening records, identity documents, signatures | Kept 10 years after closure, as anti-money-laundering rules require, locked and used for nothing else, then deleted |
| Transaction records | Kept 10 years after each transaction, then deleted |
Questions
infos@nchemty.com · +237 679 923 521 · or use the client area.